Question Why is my brand new Hyperx cloud stinger only record internal sounds? Question HyperX Cloud Flight Wireless Headset Mic Isn't Working Question HyperX Cloud 2 headset distortion Make sure you do some thorough testing to try and figure out if they really did fail or not (suggested you check all the above) is there a difference between using the front and rear jack?

have you set your audio options to default and disabled virtual surround sound if you have it enabled? also set equalizer to neutral if you adjusted it have you tested with multiple sources of audio like movies, games, youtube, etc? have you tried the headset on other computers or with other devices? other 3.5mm or are the ones you tested usb? (big difference in whether its helpful or not) i believe they are 3.5mm but you might want to list the connection you're using. Since you said 'sounds behind me' are working i doubt its the headphones failing (as all sound completely would stop working correctly if the drivers were failing not just sounds from the front/sides in games) some models (i believe it was just the hxc2 but i could be wrong) came with a usb soundcard capable of virtual surround an you could certainly use any other soundcard/onboard which supported virtual surround to get it as well which you might be doing.

its a stereo headphone (one driver per each ear). There are not multiple drivers inside the hyper x cloud headset.

Windows 10 headphones sound muffled